CIBC Still Sucks But Not As Much

This is a follow up to my CIBC complaint. I called yesterday to confirm that my payment to the silly credit card was made.  I spoke with a very nice man and he informed me the payment had been processed (it had arrived on Tuesday, less than 12 hours after having been told I was a loser).  I then asked how I could make a complaint about the lady from collections. 

He immediately said: “What was her name?”

I told him what I thought her name was.

“You are complaint number fifteen for me today.  This has been a problem for a couple of days and I apologize for your treatment.”

He explained that the individual has been removed from conducting further telephone work and the issue has been escalated to the marketing department (why, I don’t know).  In either case, I was exonerated from being a jerk.

One thing I did remember only today about the experience was I had mentioned to the lady on Monday that the payment had been mailed the previous Monday and I was a bit concerned that it may have been lost.  I then said to her that perhaps the Christmas rush was to blame but, in either situation, it had left our office and was on the way.  Her response to that:

“Why did you mail it?  You should pay electronically, anyway.”

I had forgotten that and it makes me a little pissed off just thinking about it.  At any rate, the nice man on Wednesday afternoon assured me the individual in question had already generated many complaints since Monday and had been removed.  He was incredibly nice and has restored some of my faith in CIBC.

Not all of it.  Just some.

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December 20th, 2007

About Me

Shane Birley is a blogger, huge geeky nerd, web developer, poet, and creative writer based in Vancouver, British Columbia, Canada. He is a partner at Left Right Minds, a web development, arts management, business blogging and on line marketing company.

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