CIBC, You Suck

I have been a CIBC customer for a number of years (since 1993) and I experienced the most horrific customer service  representative.  I have never been so de-humanized.  The lady was from a collection department at CIBC calling me because they had yet to receive this month’s payment.  Which, by the way, I had sent only a week prior.

When I answered the telephone, I knew why they had called.  I started a little chit chat, as I know these kinds of calls can get quite tense, and wanted this person to know that I knew I had missed the payment and I had already sent one.  She would have none of it.  It was straight to business.  Fine, no problem, so, I told her I knew that I had missed a payment.  But, before I could really explain anything further this woman commented that I was close to having the credit card in question canceled.

“Sorry, canceled?  Missing a payment or two is a cancel-prone event?”

“Yes it is.”

“Shouldn’t I be notified of such an event before it happens?”

“Well, you aren’t as important as our bigger clients who get more flexibility.”

Here is where I shut down.  No chit chat.  No nothing.  When a company says that I am not as important as other customers – this is a show stopper in my book of life rules.  Sure, yes, I am evil because I have sent in payments late (apparently, four in my history) but CIBC is earning interest.  One would think that they are happy to charge me more money. 

I won’t pretend to understand the credit system of the world but when I get a call, I would like to be treated like a human being.  Something this woman didn’t even come close to doing. That was the moment I went from friendly to stone cold angry. 

I said to this person: “Sorry, did you just say that I am not as important as bigger clients?”

I didn’t hear the answer because I didn’t want to hear it.  I couldn’t believe it.  The worst thing I have ever done at CIBC is missed a payment here or there.  Mainly because I forget.  But, wow, the dehumanizing attitude of that woman was astounding.  With all of the over time complaints, you’d think these workers would be a little more jovial – especially, at this time of year. 

I did call back after hanging up on her and complained to the next agent I spoke with who did tell me that the lady should never have said that to me at all and he apologized on behalf of CIBC.  This made me happier.  How that woman felt that it was acceptable to tell me that I was unimportant just blew me away.

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That's so offensive

You have to wonder what the deal is with someone like that. Are they being treated like crap on a daily basis and are just grateful to have a job they can leverage to aim the bile at someone else? Glad you hung up on her. I would have done the same.

It Was Too Bad

It seemed she felt that it didn't matter what I said, who I was, or anything. I was just someone to tell off and express how wrong I am. Ah, well. I suppose they are having a crappy Christmas now.

Guys I,m writing this while

Guys I,m writing this while waiting to get just $8000 to buy a car. Yesterday I call hotline ans they said everything was approved I was happy and I came to the bank today but they said ok u need pay stubs which I was told yesyerday I don't need cause I get direct deposit, I live downtown had to drive to mussisaga to the office to get pay stubs and here I am waiting the lucky 3rd hour at the bank I was served by 3 people and everytime ask to wait outside... just writing this from my BB while waiting cause I'm so frustrated I see workers doing their own work eventhey know I am waiting for one of those to help me. I'm not asking millions and I have very good credit I wish I could cancel all right away and go to another bank. CIBC you suck very soon I am gonna cancel my everything and go with another bank. And I'm still waiting I'm at the bloor and runnymede cibc bank.

I have a business account

I have a business account with CIBC. They totally suck!!!!!!! PLEASE BE AWARE CIBC DOES NOT CARE ABOUT THE CLIENT!!!!!! I am moving my account with them. Just be warned if you have AVAILABLE Funds they really are NOT available. If they screw up they really DO NOT CARE> BEWARE...

Don't Use CIBC credit cards, their system has problems

I have been using CIBC credit card for some time and the major problem is that it keeps reflecting the true available credit wrongly with DELAYS for example I thought I should have at least $100 as available credit so I used my credit card to purchase things, then not too long later I found from my online banking that I am over-drawn even though the amount under the Balance Owing column indicated otherwise. It kept happening all the time, so I got charged all those over-charged fees- It is a SCAM. Guys quit that bank , take my advices. The richest man in Hong Kong - his name is Lee Kar Shing ( he is into real estates, telecom and many other businesses )- he already withdrew all his assets from this bank a few years ago. Copy what the successful people do, you will be alright. Take my word for it

CIBC Sucks

I had my three CIBC accounts just sent to collections, I have been phone the 1-800-850-3662 number to try to send my payment to CIBC. They wouldn't except my money.. So know three months have pasted and I have collection agencies contacting me.. CIBC Suck I DID bank with CIBC for (20 years) and 5 new car loans with CIBC. I didn't even get a phone call from CIBC saying that they would be sending my accounts to Collections. Today, I told the Collection Agency to SUE ME!!!!

CIBC SUCKS

I agree that CIBC SUCKS. And I must say, out of all the big banks in Canada, why is it that CIBC cannot manage to make any money, and continue to have lawsuits and writedowns. Maybe Gordon Nixon From Royal Bank should show these people how to manage a bank properly. And make some money ! Anyway. I had an issue with my bank account which went overdrawn by accident, and it was sent to a third party collection agency. CIBC claimed they could not locate my account in their system, and that a bank teller would not accept a deposit. I received a few nasty phone calls. I ignored them. And there is still nothing reported on my credit file. Anyway, I have been banking at Royal Bank and TD Bank for many years, and I have never had a problem with them. CIBC simply has a negative stigma in the banking industry.

Cibc is really getting to me.

This bank has been nothing but horrible, I've been with them for over 6 years and my Fiance has been with them longer. He owed money to a visa account and went to a third party collection agency. They took the money out of his CIBC CHEQUING account..not visa account. And this wasn't something he authorized, they took all his money, not just garnished his wages. They took everything from his pay-cheque to his GST return that was applied to his account in June. The thought that somebody can go into your secure banking account and take out all of your money without notice or explanation and then call you a dead-beat when you phone to ask questions seems disheartening to me. The company has been nothing but troubles and has the higest bank fees and interest rates of any other banking company and their still a welfare bank comparred to everyone else. Has anyone else had this issue?

The latest thing...

...they did was punish me for paying a bill at 3pm on a Friday. Apparently, all of CIBC's transactions are done in the Eastern Time Zone and when you do anything after 2pm on any day, you are considered late even though you are in the Pacific Time Zone. Bastards.

cibc visa collection

YES I have had exactly the same experienc today as a matter of fact. They cleaned out my chequing account of over $500.00. It had gone to collection because I was on medical leave for over four months and just could not catch up. They charged an extra fee of $20.00 even when my insurance at cibc was paying the monthly payments required. I phoned and asked if they would wave this for a few months, yes only if you pay up. I couldn't pay the whole amount they wanted nothing to do with me. That was before all of this today. I just got fed up trying to deal with them. They even let me go over my limit by $160.00. I was not thrilled about this either in the beginning.I called them on that also. It is all a scam on their part because they can then charge the fee of over the limit. I have been with this bank for over 14 years. I needed this money since I am moving on Monday and that was part of my last months rent money. I am currently on E.I. medical again. They don't care they just want their money at any cost. I will never deal with this bank again. They are ridiculous and I sincerely hope they lose business all over the place. If you are the little guy stay away, you mean nothing to them.

Cibc Insurance

At least Cibc honored your insurance. I waited until I received a diagnosis from a specialist before applying for disability payments on a line of credit account. Before the paperwork was even finalized I received a letter stating that I did not have any insurance protection. Then after being 10 days late with my next payment, my account was frozen, and I no longer had access to it. I called and informed them that EVERY month, insurance was withdrawn from my plc account,and questioned why if my account summary ended on the 10th, was a letter of late payment and account frozen sent the very next day. So they said they would check into it. They said I was paying in error as I had no coverage and after 3 months, they deosited almost $7,000 back into my plc account(which I had no access to). NICE HUH

cibc

I agree that this bank sucks big time. I have just finished paying off two loans to the tune of over 20,000. I went in to apply for another loan to do repairs around my house and pay off taxes. I was denied because of a cell phone bill that was paid two days after it went to a collection agency and also a credit card that I was behind on a little. Regardless that I only deferred two payments in the time I was paying on the loan. As of this moment I will be changing banks and I will also be letting people know if they want to get screwed that cibc is the place to go.

CIBC Bastards

I remember a time when banks were friendly to their customers. I love the credit union I use, they are human-centric and are honest with me on what expectations are. Another thing that made me unhappy was CIBC changes their due dates on you and their statement dates without notifying the customer. Argh. Hate them!

Unfortunately for him, yes

Unfortunately for him, yes it's a legal contract when he signed up for the credit card-- you know the SUPER FINE PRINT that no one ever reads?

Yeah, it states if you go deliquant that they can debit your CIBC bank account to justify the dead owed to the company.

I learned the hard way as well... happend to me..... I tried to sue, but I lost because of that stupid fine print that no one ever reads.

So, unfortunately for him, he has to pay!

I have had this exact same

I have had this exact same issue. In March they called and offered me a $15,000.00 Line of Credit. My wife and I were struggling, so we took them up on their offer. We used it to pay off credit cards and such because the "Prime +4" interest rate was better than the 18 or so on the cards. So, along comes Father's Day. My wife surprises me with..."I'm seeing someone else...it's better if we separate"....Imagine my surprise! Happy Father's Day...Get the F**k out!....Long story short, I move out in July....3 weeks later I leave my job because I can't handle dealing with people and the bitchin' and whinin', when I have this disemboweled marriage of 16 years on my plate.

Then I get a call from CIBC about the overdue account. I explain the situation and they offer to help....turn it into a loan with more managable payments. So, fast forward to September. I get a cheque from my profit sharing at work. It's not a lot...but keeps the wolf away for awhile. I'm still behind on the payments...trying to pay rent, look for a job and help feed the kids....and they want money. Fine...I give them $1200.00 to get "caught up". That leaves me with about $1200.00 in my account. 3 weeks later, standing in the grocery store with 2 kids and about $80.00 worth of groceries, I see "Insufficient funds" on the debit screen. Now, I know there is about $900.00 in there...... When I get home, I look online and sure enough....EMPTY!...$0.00! NADDA!.....I see a line that says CIBC COLLECTIONS $965.00!! Gone...just like that.

They took every cent from my account...without warning....after I had made a $1200.00 payment, no less......I thought that would keep them away for awhile, but I guess not.....I phoned them to state my case (in not so pleasant terms, I might add) and ya know what they said? "Sir, your account is now in good standing"....Well, thanks a bunch, assholes! Ya wanna feed my kids with that line???? After 35 years, 3 vehicles and 3 mortgages.....CIBC can go .... well, you know....... Oh yeah....and in case anyone was wondering....CIBC's President and CEO, Gerald McCaughey, only made $14,000.00 last year..................... ..............per day! Check it out....http://people.forbes.com/profile/gerald-gerry-t-mccaughey/15053

I fully agree. CIBC is the

I fully agree.

CIBC is the worst bank I have even known.

CIBC is nothing but a

CIBC is nothing but a financial institution who prey and regular every day people. They are mafia run bank. Stay away PERIOD

Would you people listen to

Would you people listen to yourselves....your all complaining about CIBC and their service, yet you are all dealing with a collection agency that is not CIBC. Your debt has been overdue for so long that you have been sent to a collection agency. This does not happen til you are at least 3 months behind. I love the fact that it is a banks problem you do not pay your bills on time. Own up to your own errors, pay your bill when it is due and you will not have any problems. If your not paying your bills it does not matter where you bank you will go to collections. Things are simple...pay your bills, loans, visa's as YOU agreed to, WHEN the bill is due.

If you would read what they

If you would read what they are saying...........banks are becoming less and less user friendly. You can't make a mistake or an error, because they will nail your ass to the wall with charges and fees. There really is no human factor out there anymore. Each day there is another new fee or service charge to help protect your interests or account.

Why would CIBC collections

Why would CIBC collections put a debt that was DISCHARGED IN BANKRUPCY 5 YEARS AGO IN COLLECTION THAT IS AGAINST THE LAW!!!!!!!!!

Obviously a CIBC Bank

Obviously a CIBC Bank employee!!

Bullshit! You're telling me

Bullshit!

You're telling me that a third party has access to my bank account? Wouldn't surprise me, but I don't think it happens that way. Otherwise, Sears, Wal-Mart, the phone company...whoever you owe money to could just stroll in and take what they need....

Don't kid yourself....it is CIBC and they are screwing the little guy. As I mentioned in another post...If I went in to someone else's account and took money without them knowing, I would be charged with theft. Why in the hell aren't they? And don't gimme the shite about not paying...I paid them $1200.00 and 3 weeks later they drained my account...empty...call a spade a spade, my friend....they are thieves.....no other word for it.

The problem with some of the

The problem with some of the individuals who are going through these issues, is due to receiving their statments on time. I have requested many times to send me a statmant.

Yeah, CIBC truly is a

Yeah, CIBC truly is a horrible bank to deal with. Last night I had two envelopes with cheques. One was for $132.00 and the other $80.00. Each time I get my cheque from work I put it in an envelope and deposit it through the bank machine after work. This time I had two cheques which needed to deposit.

Anyway, I deposited the $80.00 cheque first but accidentally put in $130.00. Thinking that I could fix the problem by doing the opposite with the next cheque, I deposited it. Tonight I had to leave on the bus to my cousins funeral, but when I tried to pay for my ticket, my bank card was cancelled. I called them and they said it was because I deposited a cheque with the wrong amount inside the envelope. Even though another deposit was made immediately after to correct the error, they still killed the card. I'm going to show them my appreciation tomorrow by closing my account. Unfortunately this will not change the fact that I will still miss my cousins funeral. Thanks CIBC. Please die soon.

I agree I have had the worst

I agree I have had the worst experience dealing with this bank. They cleared 4 cheques and a day later bounced them and took the money to cover the cheques for service charges. Cost me $500 for $160 and now expect me to pay them to close the account. UNBELIEVABLE!!!!!!

A long time ago, I had an

A long time ago, I had an account with Canada Trust and I was amazed that they charged me $1 to close that account. Of course, this was before TD bought them out, so, maybe they've changed... oh, wait, it is a bank.

Come on now

Credibility is a funny thing. If you want people to believe you then what you say should be believable. I'm going to have to call bullshit on the $500 in service charges for 4 bounced cheques.

re: Agree 100%

I had a probblem with someone going into my account multiple times over and over again for $$. I told CIBC the situation and they continued to process the debits, bouncing them and charging me $40 a peice for NSF's. I requested that they put a stop payment ( but they wouldn't unless I paid the overdraft which I couldn't do). I asked them to cancel the account and open a new one with the negative balance so that I could put it in over a little time with no further NSF charges accumulating. They couldn't do that either unless I made it a positive balance. All in all they charged me over $1200.00 in service charges before cancelling the account themselves and putting me in collections! I asked for help many times but no one would help me.

I am now in collections with a very RUDE SOB calling me ( Robello was the name ).. He thinks nothing of leaving VERY nasty messages on my machine and VERY demeaning remarks towards me. Ohhh. If only you could hear the tape!

I was with CIBC since I was 12 years old ( 18 years ). I would not recommend them to anyone. They just don't care about people at all. Only the mighty dollar!

I just called CIBC with whom

I just called CIBC with whom I've dealt with since 1994.
I have my savings/chequing accounts, student loan, mortgage and credit card with them. Each month I still get changed a whopping $25-45 for banking services. I have never earned a single penny on my accounts.

I spoke to a customer service rep who said what I could do is merge my 2 bank accounts together and use an unlimited chequing account at the tune of $12.95.....ok so even though I pay hundereds of dollars in interest to your institution I still must pay for an everyday bank account?

CIBC..I'm gone!

That is brutal! I certainly

That is brutal! I certainly hope you find something better. I tend to sway to credit unions rather than the big banks.

All the big banks charge

All the big banks charge these fees ... and I agree, it's stupid all the nickel & diming they do.

CIBC sucks alright. They

CIBC sucks alright. They can't even keep their little mouths shut about your personal banking when they go out and meet their friends at the bar. I've had too many problems with them to mention and right now they're playing with fire, holding on to my pension money when I told them over 3 months ago that the policy on government pensions had changed and I was allowed to access my money. Well every time I go there, they change their tune and they went from telling me that they would let me access it in October to "unfortunately you chose a locked in RRSP" which I DID NOT CHOOSE BECAUSE AT THE TIME THE POLICY WAS TO PUT THE PENSION IN A LOCKED IN RRSP! THE WHOLE THING WAS STUPID TO START WITH. WHAT AM I A CHILD? LOCK IN MY PENSION BECAUSE GEE...OH, I MIGHT JUST GO BLOW IT ON DRUGS? Whatever I decide to do with it, it is MY pension money! I'd like to pay off my line of credit that's costing me over $500 a pop.

"They can't even keep their

"They can't even keep their little mouths shut about your personal banking when they go out and meet their friends at the bar."

HA HA HA ... come on.

CIBC is terrible. I have

CIBC is terrible. I have been a CIBC customer for over 15 years. Due to the nature of my work, I often recieve cheques in US funds. They have all cleared and it has never been a problem cahsing them until now. I deposited a cheque on Sept 15 and to this day it still hasn't cleared. The teller informed me that they will hold the funds until Oct 31! WTF... 45 days? They are simply going to hold that money and use it to their advantage for as long as possible. I'm out.

CIBC IS THE ABSOLUTE WORST

CIBC IS THE ABSOLUTE WORST AMONG MAKOR BANKS

CIBC closed my account because AND FIRED ME bc I deposited a bad cheque and withdrew the money(by accident). I went to the branch to explain the mistake with money and to pay the total sum of the cheque back to the bank but they said my account was closed and sent to a third party collections.

Yeah, I'm sure that's why

Yeah, I'm sure that's why they fired you. If they did you should get yourself even a shitty lawyer.

I have worked for cibc (for

I have worked for cibc (for 2 years) and i feel like that i have wasted those 2 years of my life doing nothing.... and the day i quit i closed all my accounts and transferred to another bank (even though i was entitled to all the discounts for another 6 months) because NO ONE at branch knows what they are doing, and if you ask for help they either A) ask you to come back , B) they will call you back c) ask you to contact Telephone banking and when you call TB they will ask you to contact your branch.... and when i tried helping someone then i was basically "a slow employee" and was someone who was bothering his supervisors (because i tried doing the best to help my clients.. and felt bad when they had to come back for samething...) and one day i just quit i understand that most banks care about only numbers (sales) but at least they have good customer service.. AND YES I THINK CLIENTS/CUSTOMERS ARE WRONG TOO ... i mean if you are signing a document then YOU SHOULD READ IT .. at least read the section that talks about late fee, cancellation fees... to avoid these quote: "OHH I DIDNT READ" "i didnt know" "what contract" I dont think i'll ever work for any bank again loll at least not for cibc..

I am a customer of CIBC.

I am a customer of CIBC. Today I have checked my account online and found out that my branch had charged me for 50$. This is not a transaction charges or fees. I called my branch to find out whats going on. They told me they have no idea and they will call me.

I really consider closing my account with them.

I know, CIBC is SO FREAKING

I know, CIBC is SO FREAKING DUMB. One time I sent in a payment, TOOK THEM 3 MONTHS TO PROCESS THAT, and I even gone down to prove I got receipt and such. So I got fed up, and cancel it, pay everything, now, SAME THING HAPPENED AGAIN, gone into collection. As you probably know, Presidency Bank is the same with CIBC, and they are SO freaking lazy in sending me the receipt of my full payment(I pay with Presidency), so I am going to have to pay again to get this done so it won't affect my job! HOW LAME AND ANNOYING NOT TO MENTION NOT PROFESSIONAL IS THAT?

What alternatives to CIBC

What alternatives to CIBC would you recommend then?

I would recommend a credit

I would recommend a credit union. I have been using one since the CIBC experience and they haven't made me grumpy yet.

Definitely TD Bank.. they are

Definitely TD Bank.. they are a great bank and I have had fantastic service there since departing CIBC and their nasty ways. I am very pleased with the product offerings, their web and the consistenly great customer experience that TD Canada Trust has provided. Give them a try!

CIBC sucks? You are right

CIBC sucks? You are right about that! They should be out of business... but Canadians are too lazy to move their money to a better bank, with better service. Period. Why is CIBC still alive? I have no clue.. they are consistently screwing up, have rude agents in their call centres, branch staff are never organized or able to help and keep me waiting forever, and their fees are constantly on the rise. Why, with such bad management, low employee morale and a terrible reputation are they still operating as a bank in this country? Move to TD.. they are genuninely friendly and care about me as a customer.. I'm happy with TD and glad to be rid of CIBC for good!

cibc sucks the high hard one

cibc sucks the high hard one I have only been dealng with them for 2-3 months until today! I am self employed, and own a trucking company. CIBC is right across the street from my shop, I thought it would be convenient to do business there, what a huge mistake! For tax reasons I do not pay myself very much but I own lots. I have never been paid with a cheque that went nsf, but for some reason cibc feels the needs to put a hold on all my cheques for five business days and blames it on my credit rating. THIS BANK BLOWS! I would suggest to everyone to stay away. I called their customer service department and the women suggested to go back to the Royal bank, so I did! What ever happened to the days where people wanted to help and be freindly at the same time!

CIBC has tried to ruin my

CIBC has tried to ruin my business. My CIBC business account manager can kiss my ass!

You are evil and I couldn't

You are evil and I couldn't care less if you are considered sub-human. I have been utterly responsible financially all my life and have earned every penny. I have no sympathy for you and I'm glad that I won't ever be penalized by being put into a negligent category like youself. I opened up a CIBC business account 2 years ago but I haven't had any real issues beyond the nuisances of everyday banking. Though I am with PCfinancial and have been for the past 9 years. I am completely satisfied with the bank and I'm involved with every PC banking product.

CIBC has always been good

CIBC has always been good with me. As I read all of the frikkin DRIVEL on this site, it's laughable - Canadians are fuckin whiners, I mean grow the fuck up.... Why dont we start a blog about the asshole that started this site and comment on his company's service skills. All of these submissions are from deadbeats, who cant manage their finances properly - Get over yourselves, meet your obligations, make your payments on time, or else shut the F up.... Honestly, CIBC have always treated me nice, and fair, and with respect - and the PCF Presidents choice offering, which CIBC supports, is fantastic, no fees - are other major Canadian banks have a virtual offer like that? Um, dont think so.....

dead beats, i dont think so

dead beats, i dont think so darlin,,,,,the fact is that cibc really does suck,,,,we own our home outright, we have savings up the wazoo,,,own both of our vehicles outright, and, they still treat us like shit. wondering if you work for cibc,,,,i know that a lot of companies have head hunters like you out there who cruise sites like this in a vain attempt to stop the tide,,,,,,lmao@you

I would love to "grow up" as

I would love to "grow up" as you put it, but unfortunately, I owe too much money because of CIBC mistakes. Maybe you would like to pay, eh?

Hahaha! That's what the

Hahaha! That's what the collector "ROBELLO" said on his message.
"TIME TO GROW UP AND ACT LIKE AN ADULT"!! Then hung up. I am in debt because of them to them. All they had to do was put a stop payment on cheque.. That would have ended it. $1200 plus later in charges!.........

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About Me

Shane Birley is a blogger, huge geeky nerd, web developer, poet, and creative writer based in Vancouver, British Columbia, Canada. He is a partner at Left Right Minds, a web development, arts management, business blogging and on line marketing company.

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