Toshiba Canada and Staples Canada: How They Don't Get Along And Ignore Each Other

A couple of days ago, this would have been my post about my war with Toshiba Canada and Staples Canada. Unfortunately, I am forced to take it all back because, as I was writing the following post, I was on the phone with Toshiba Canada and they changed their mind:

Over the past seven or so weeks, I have been at war with Staples Canada and Toshiba. We purchased a couple of Toshiba laptops that were on sale at Staples (yes, I know, I wouldn't normally order something from them but the deal was just too good!) and they were new machines. So, we bought them.

One of them had a problem on the screen, so, I happily sent it in for repair. It was fixed and I got it back. The keyboard on the second laptop had some sticky keys. I sent that in for repair. It didn't come back because it was not in warranty.

"What?" I said.

"It expired last year." The nice technical repair guy said.

"What?!" I said.

What followed was not pretty. When I get screwed, I like to make sure I have a good time - so, one must watch out when they sell me something and you are a huge corporation that spans the globe.

I called Toshiba.

They said: "So, what is the problem?"

I explained it calmly...almost.

Toshiba, three departments later and a call to the Staples store, said: "What?!"

Anyway, it has been resolved now, but I will never buy anything at Staples again. Why? Because it has been discoverd by myself and Toshiba that the sales people were not selling stuff "above board". It has all been deception, lies and plain stupidity.

I also must make mention of DTM Systems, a company that has been holding on to my poor machine and tolerating this whole mess. They rock! Thanks go to Barry, Paul, Wayne and Dave - without their help on this matter, I might be stuck.

And, Toshiba, bless their hearts, has taken this all in stride and supported their product regardless of this situation....

Shane's post trailed off.

But, now, I take it all back. Toshiba mentioned to me that everything would be taken care of. But, at the last minute, a decision came down from Toshiba's head office to deny me anything. They feel they fulfilled their promise and they had no further obligation to satisfy me.

I called Staples.

They said: "Toshiba and Staples have an agreement that their product, not matter when sold, is covered under their 12 month warranty. No problem. They are violating that agreement in this case. We will sort it out, you don't need to worry about a thing."

So, Staples has regained their standing in my book. I hope that Toshiba can do the same.